Volume & Activity
Total Calls
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Inbound
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Outbound
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Missed / Voicemail
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Quality & Duration
Total Talk Time
—
hrs : min total
Avg Duration
—
min : sec per call
Answer Rate
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Follow-ups Needed
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Calls Per Day
Inbound vs Outbound
Calls by Agent
Duration Distribution
Sentiment
Top Clients / Contacts
⚠ Some contacts have no name saved in Aircall — showing phone number instead
Call Outcomes
Top Lines
Bookkeeper Performance
Sentiment:
| Time ↕ | Agent ↕ | Client / Contact | Line | Dir ↕ | Duration ↕ | Wait | Phone | Tags | Sentiment ↕ | Outcome ↕ | FU ↕ |
|---|
No calls match the current filters.